Refund & Cancellation

This website is operated by The Caphe Vietnam (“we” or “us”). We have great respect for the privacy of users of our website and understand that when you choose to provide us with your critical information, you trust us to act in a responsible manner with that information. This privacy policy contains important information about how we use your personal information. If you just want to know about how we use cookies please Click Here.

1. User Privacy

The Caphe Vietnam respects the privacy of its customers, business partners, employees and job applicants, and other visitors to its websites are choosing to provide personal information. It recognizes the need for appropriate protection and management of personal information. Information that you provide to it. This Privacy Statement will assist you in understanding what types of information. The Caphe Vietnam may collect, decide how that information may be used and with whom the information may be shared.

2. Order Placement

Whenever you are placing an order, you will have to make full payment in advance. The payment can be made by phone or in person at the store, or even on our website.

3. Returns

The Caphe Vietnam takes pride in its coffee and coffee beans. If you are unhappy with your order and/or purchase, immediately notify the The Caphe Vietnam (within 24 hours of pick-up) of your concern and return your product to it. The Caphe Vietnam will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as a credit to the credit card used or in-store credit. This in-store credit may take up to five business days in processing. While returning your merchandise, you should bring the receipt of purchase with you.

4. Deals and Reduce Pricing

All reduced prices and deals will be offered on a first-come and first-served basis.

5. Shipping

Under no circumstances, The Caphe Vietnam will take responsibility for problems that may occur during the shipping process. The Caphe Vietnam requests customers to store all delivered products properly. The Caphe Vietnam would not accept any responsibility for mishandling or any other problem after delivering the product or product already handed over to the customer. In case of any product returns, the customer is responsible for making necessary shipping arrangements and may also make any incidental charges to be incurred in this regard.

6. Out of Stock Policy

To ensure that customers receive the best quality items, The Caphe Vietnam has stringent processes of maintaining freshness. This leads to stock fluctuation throughout the day. If an item is out of stock for some time, The Caphe Vietnam will try to prepare it at its earliest. Just if it is not possible for The Caphe Vietnam, it reserves the right to decline any order.

7. Information Sharing

In connection with customers' orders, The Caphe Vietnam collects, uses and processes the personal Information of the client. The information received from the client is used only for business. Staff members use this information, vendors, suppliers, shipping companies and other parties as and when required for processing your business orders.

8. Account Information

• The Caphe Vietnam maintains the (https://thecaphevietnam.com/ )
• United Arab Emirates is our Country of Domicile. The Laws of the United Arab Emirates shall govern the Site and the Terms of Use without conflict of laws and principles. All disputes arising in connection in addition to that shall be heard only by a court of competent jurisdiction in the U.A.E.
• We accept payment by Visa or Mastercard debit and credit cards in AED for its products
• We will not trade with or provide any services to OFAC and sanctioned countries
• Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
• Cardholder must retain a copy of transaction records and Merchant policies and rules
• User is responsible for maintaining the confidentiality of his account.

Refund Policy

The companies refund policies are applied to only those orders for which a payment has been made to The Caphe Vietnam. In order to ensure the provision of on-time delivery and quality of fresh coffee products, we accept only those orders that are possible to process according to the requirements of the customers and in the time allowed. In this regard, we may decline specific orders. Moreover, we also spend lots of time understanding customers' orders. For these reasons, we can't refund any money that customers have deposited at any time. We thank you for your understanding.

If a customer cancels an order, at least two days before the actual delivery of the order, 100 % of the deposited money is returned to the customers; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days, depending on the credit card issuing bank.

If a customer cancels an order within 6 hours of the actual delivery of the order, no part of the deposited money is returned to the customers as store credit. There is no exception to this policy, and we sincerely apologize to you for this. You can still collect your processed order on the promised time and date of delivery and are obliged to pay the balance due to you.

If because for any reason, the customer requests a reschedule of an order, then we will handle this on a case-to-case basis. However, such requests are required to be given at least 24 hours before actual delivery. We try our best to accommodate such request, yet it always depends on the availability of resources and our schedule, so there is no guarantee that we will meet the deadline that you award us. A reschedule may require the customer to help us in accommodating the customers' requests.